The first step is to gather detailed information about the client’s needs, including project goals, technical requirements, budget, and deadlines. We will thoroughly analyze the information collected to determine important factors such as project scale, required skill level, and potential risks. Based on analysis results, propose appropriate solutions, including development team structure, workflow, project roadmap and cost estimates.

We create a detailed proposal clearly stating the work items, completion time, costs, contract terms and service quality commitments. Present the proposal to the client in a clear, concise manner and answer any questions they may have. Collect customer feedback and tailor recommendations to their needs.

After completing the proposal, TechLead will introduce the development team members to the customer, including their professional qualifications, work experience and role in the project. Discuss and agree service targets (SLAs) with customers, including response times, service quality and dispute resolution processes. Sign a service contract with the customer, clearly stating the terms and commitments of both parties.

Make a detailed plan for the project, assign tasks to team members and start implementing work according to the proposed roadmap. Maintain regular communication with customers to update project progress, resolve emerging issues and ensure customer satisfaction. Identify and evaluate potential risks in the project, develop an effective risk prevention and treatment plan.

Finally, we closely monitor the development team’s performance, using appropriate metrics such as project progress, work quality, and customer satisfaction. Evaluate project results after completion, identify successes and limitations to learn from experience for future projects. Continue to improve service quality based on customer feedback and performance evaluation results.